Cloud computing is already part of everyday life in many companies. The business processes take place completely or partially via the cloud. Companies can choose whether the maintenance and administration of the infrastructure is carried out by their own employees or whether an external provider takes over the entire management.
If companies decide to leave the management to a partner, this is called a managed cloud. With a Managed Cloud, the company relies on the partner to ensure that the cloud infrastructure is fully available. In this case, the company does not have to acquire any knowledge of the cloud itself and therefore acts as a pure user of the cloud services.
With partner management, the provider is responsible for performance. He helps his customer to optimally use and exploit all the possibilities of the cloud. Often this provider accompanies the customer already during the planning and migration to the cloud.
The provider takes care of updates, monitoring, patches and other services. In addition, the provider offers good and fast support, which is ideally available around the clock. The scope of the support services is set out in a Service Level Agreement (SLA).
In addition to maintenance and support, consulting services are usually offered to continuously improve the existing structure and to be able to react quickly to changing circumstances.
The cloud can be used in several ways. Before companies start digitizing their infrastructure, they must decide what type of cloud they want to use. You can read more about the different types of cloud in our article on the different types of cloud.
Using a managed cloud solution is possible for all types of cloud.