Managed Services

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What are Managed Services?

Managed services are IT services that a service provider provides for a company or organization. These are recurring services that are precisely defined in terms of scope and availability. Services to be delivered may include applications, network services, storage space, security or the monitoring of IT infrastructures.

Managed services are not classic outsourcing, as only subareas are outsourced in order to relieve employees. You retain control over the overall IT structure and IT processes.

What managed services we offer?

We support you in the operation and further development of your existing cloud.

Businesses today are confronted with an ever-changing environment and requirements and we help you adapt to the new realities as quickly as possible, for example, by introducing new services that support you in your daily work.

Our expertise in managing AWS saves you from having to train and educate your employees on how to use the cloud, so they can fully focus on the core business. This can save high costs not only for large companies, but also for medium-sized businesses.

The management of services includes recurring services such as the continuous update and monitoring of your existing services and infrastructure, but also the further development of your existing cloud.

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    Cost reduction

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    Employees can focus on core business

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    Fast reaction to new requirements

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    Always up-to-date applications

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    minimized administrative effort

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    No time-consuming and cost-intensive know-how development necessary

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    Elimination of time-consuming routine tasks

Management Level.

Determine your individual service and support for each of your components. In this way, you determine exactly in which areas you would like to retain sole control and which tasks you would prefer to delegate to us. This way you remain agile without losing focus on your core business.

We share administrator privileges with you, debug your system and server services, and proactively notify you of available security updates. With this option, you maintain control of your system and respond quickly to business changes without having to set up your own costly on-call service.

Comparison

Operations ManagementServices Management

Guaranteed response time: 30 minutes

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Proactive notification of available security updates

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Dedicated sales contacts

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Troubleshooting in the event of faults in the infrastructure

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Configuration changes can be ordered

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Monitoring of supported services by system administration (proactive monitoring)

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Administration of the operating system and server services

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Complete 24/7 administration in the form of operation, monitoring, fault clearance as well as maintenance

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