Managed Services -
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MANAGED SERVICESWhat are Managed Services?
Managed services are IT services that a service provider provides for a company or organization. These are recurring services that are precisely defined in terms of scope and availability. Services to be delivered may include applications, network services, storage space, security or the monitoring of IT infrastructures. Managed services are not classic outsourcing, as only subareas are outsourced in order to relieve employees. You retain control over the overall IT structure and IT processes.
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What managed services we offer?
We support you in the operation and further development of your existing cloud.
Businesses today are confronted with an ever-changing environment and requirements and we help you adapt to the new realities as quickly as possible, for example, by introducing new services that support you in your daily work. Our expertise in managing AWS saves you from having to train and educate your employees on how to use the cloud, so they can fully focus on the core business. This can save high costs not only for large companies, but also for medium-sized businesses. The management of services includes recurring services such as the continuous update and monitoring of your existing services and infrastructure, but also the further development of your existing cloud.
Management Level.
Determine your individual service and support for each of your components. In this way, you determine exactly in which areas you would like to retain sole control and which tasks you would prefer to delegate to us. This way you remain agile without losing focus on your core business.
Operation Management
- We share administrator privileges with you, debug your system and server services, and proactively notify you of available security updates. With this option, you maintain control of your system and respond quickly to business changes without having to set up your own costly on-call service.
Service Management
- You receive the respective service completely as a service and we professionally take care of all subordinate levels. This management level frees you completely from the complexity of the respective service. You simply use your desired function and we take care of the rest. In this way, we enable you to achieve maximum added value with minimum complexity.
Your contact person
Tassilo Portig - Head of Sales
+49 6151 4930911
support@example.com
In comparison:
Operations Management
| Advantages | Included |
|---|---|
| Guaranteed response time: 30 minutes | Included |
| Proactive notification of available security updates | Included |
| Dedicated sales contacts | Included |
| Troubleshooting in the event of faults in the infrastructure | Included |
| Configuration changes can be ordered | Included |
| Monitoring of supported services by system administration (proactive monitoring) | Included |
| Administration of the operating system and server services | Not Included |
| Complete 24/7 administration in the form of operation, monitoring, fault clearance as well as maintenance | Not Included |
Services Management
| Advantages | Included |
|---|---|
| Guaranteed response time: 30 minutes | Included |
| Proactive notification of available security updates | Included |
| Dedicated sales contacts | Included |
| Troubleshooting in the event of faults in the infrastructure | Included |
| Configuration changes can be ordered | Included |
| Monitoring of supported services by system administration (proactive monitoring) | Included |
| Administration of the operating system and server services | Included |
| Complete 24/7 administration in the form of operation, monitoring, fault clearance as well as maintenance | Included |
| In comparison: | Operations Management | Services Management |
|---|---|---|
| Guaranteed response time: 30 minutes | Includedin Operations Management | Includedin Services Management |
| Proactive notification of available security updates | Includedin Operations Management | Includedin Services Management |
| Dedicated sales contacts | Includedin Operations Management | Includedin Services Management |
| Troubleshooting in the event of faults in the infrastructure | Includedin Operations Management | Includedin Services Management |
| Configuration changes can be ordered | Includedin Operations Management | Includedin Services Management |
| Monitoring of supported services by system administration (proactive monitoring) | Includedin Operations Management | Includedin Services Management |
| Administration of the operating system and server services | Not Includedin Operations Management | Includedin Services Management |
| Complete 24/7 administration in the form of operation, monitoring, fault clearance as well as maintenance | Not Includedin Operations Management | Includedin Services Management |
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FAQ - Frequently asked questions
Not finding the answer you're looking for? Contact our customer support team.
Contact- How can my company get started using cloud services the right way?
- There is no such thing as a universal cloud solution. Every company has individual requirements for which an optimal cloud strategy must be determined. We support you in answering these questions in a non-binding initial meeting and work with you to develop the right cloud strategy based on our experience and in-depth know-how.
- How long does it take to implement a cloud solution?
- The required resources can theoretically be made available with a few clicks. Nevertheless, a project can also take several months, which can vary depending on the size/scope of the project and the required integrations.
- How secure is my data in the cloud?
- The cloud enhances security - The core infrastructure meets the security requirements of, for example, government institutions, global banks and other organizations for which security is of the utmost importance. Thus, today, modern cloud services, classic on-premise solutions are superior in almost every way.
- How much does the cloud cost as a platform?
- The cost of the solution and implementation depends on several factors, including the following: Quantity and complexity of interfaces, effort and complexity of customization resulting from the customer's specific requirements. Operation in the cloud is charged on demand and individually, according to the resources you use.